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Grievance officer

Complaints and grievances

In line with the Information Technology Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, LazyScale has a Grievance Officer who handles complaints about our service, content on this website, or how we use your data.

How to reach the Grievance Officer: use the form above and choose “Grievance or complaint”. Include your name, contact details, a description of the issue and any order or request reference.

  • We acknowledge every grievance within 24 hours.
  • We aim to resolve it within 15 days of receiving it, and tell you the outcome.
  • If you’re not satisfied, you can approach the appropriate consumer forum or, for data matters, the Data Protection Board of India.