Questions

The ones people actually ask.

If yours is not here, email it and the answer will end up on this page.

What tools do you connect to?

Slack, Gmail, Notion, Airtable, HubSpot, Calendly, Stripe, Shopify, WhatsApp, Instagram and Google Sheets. If your enquiries arrive somewhere else, forwarding one kind of email is usually enough to get started.

How long does setup take?

The drop-in is quick. Your existing form posts to us, every enquiry gets captured, and you get alerted. A full build takes longer, because the qualification criteria have to be written around how your business actually works. Either way you will see it running on your own enquiries before it answers anyone.

What if I want to cancel?

Stop whenever you like. No contract, no exit fee, and nothing to migrate back out of, because nothing moved in the first place. Ask and we delete what we hold.

Do I need to be technical?

No. You describe what should happen in plain language, and the connecting, building and maintaining is the job you are paying for.

Will it make mistakes?

Yes, sometimes. So it is built to fail in the cheap direction. Anything it should not answer goes to a person instead, and nothing irreversible happens without someone approving it. Complaints, price negotiations and questions about existing orders are escalated by default.

What counts as an AI action?

One action is one thing an AI employee does on your behalf: reading an enquiry, drafting a reply, scoring a lead, sending a reminder. A busy month for a small business usually runs to a few hundred.

Can I change plans later?

Up or down, any time, effective from your next billing cycle. No penalty either way.

What happens to my customers' data?

We do store it, and it is worth being exact about that. Every enquiry is recorded before anything else is attempted: name, email, phone and message. That is what stops a failure further down the line from losing you the lead, and it is what the monthly review is built from. It lives in a Supabase database only the server can reach, and one tenant's records are never readable by another. We have not been through a SOC 2 audit, so we do not claim one. Ask for your data and we hand it over or delete it.

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