Matching plans
- Explorer is free.
- Growth and Concierge, monthly: cancel any time. You keep access until the end of the month you’ve paid for. Part-months aren’t refunded.
- Yearly plans: cancel within the first 30 days for a pro rata refund of the unused months. After 30 days the plan runs to the end of the year.
Hosted AI bots
- Every hosted bot starts with a 14-day free trial. Cancel before the trial ends and you pay nothing.
- After that, cancel any time and the bot stops at the end of the paid month.
- Messaging charges passed through from platforms such as WhatsApp aren’t refundable once used.
Template licences
- Request a full refund within 7 days of purchase if you haven’t started setup or received the template files.
- Once the template has been delivered or setup has begun, licences are non-refundable, because the work can’t be returned.
- If a template doesn’t work as described and we can’t fix it within 7 days of you reporting it, we’ll refund it in full.
How refunds are paid
Approved refunds go back to the original payment method within 5 to 7 working days. Your bank may take a little longer to show it. To ask for a refund or cancel, use the contact form and choose “Billing and refunds”, with your order reference.